Collection Services

Helvey & Associates delivers results to clients by designing, implementing and managing a wide variety of accounts receivable management solutions. Our outsourcing services span the entire customer lifecycle from Customer Service and Support, Delinquency Management, through Collections. Our integrated solutions reduce costs, enhance recovery performance, and improve cash flow by lowering delinquencies and minimizing bad debt while improving customer satisfaction and retention. Click here to request more information.

Bad Debt Collections

Helvey & Associates has over 50 years experience in providing third party, bad debt collection services for primary, secondary and tertiary placements. We utilize effective calling campaigns combined with dunning letters, skip tracing services, and credit bureau reporting, automated account follow-up and flexible payment options. Our track record proves our personal, assertive, yet respectful approach is more effective than traditional collection efforts. Because every client is unique, we tailor programs and solutions to your specific needs for the most successful results. When you place your accounts for collection with Helvey & Associates, you receive:

  • Over 50 years of collection experience
  • Trained and knowledgeable account specialists
  • Assertive, yet respectful, approach
  • Regular and systematic action
  • Sensitivity to your company's reputation
  • Ethical and strict conformity to applicable laws and regulations (TCPA and 501r)
  • Access and reporting to all three major credit reporting agencies

This combination of values, experience, and effort achieves the best net back results for our clients while preserving customer relationships.

Extended Business Office / Early Out Service

Helvey & Associates responds to our clients' need to decrease days in active accounts receivable and accelerate cash flow. Providing the staff and program, we become an extension of your business office in early stage receivable management. Because every client is unique, we provide solutions specific to your collection needs for successful results.

All contact with the responsible party is conducted in the client's name and notices and scripts are tailored exclusively for each client. Helvey & Associates answers all incoming calls from the responsible party, relieving the client's internal staff to focus on other important functions. We work closely with our clients, duplicating their philosophies and procedures and adhering to all client policies.

Helvey & Associates provides the expertise, experience, and staff to deliver a tailored solution that complements, or even totally replaces, your current active receivable collection efforts while you maintain full control over the process.

Insurance Follow Up / Verification

We understand that insurance claim resolution is the health care provider's lifeblood of the revenue management cycle. Customized to the individual providers needs, our Insurance Follow-Up teams provide re-billing, tracking services, and follow-up with patients when needed to bring quick resolution to insurance claims.

Pre-Collect Outsourcing

Our Pre-Collect is a unique outsourcing program designed to collect slow paying accounts without formally turning them over to a collection agency. Firm, yet friendly, contact is made in the client's name through a series of notices and telephone calls. Before the program begins, the client approves recommendations for frequency and timing of contacts as well as letter and message content. We become an extension of your staff, allowing us to do the work while you control the Pre-Collect process.

Training / Consulting

Based on years of focused experience, our Training and Consulting Services are designed to enhance your internal collections. We'll review your collection procedures including billing, follow-up, and aging of accounts, business forms, and staff training. We'll then make recommendations to improve your total receivable management efforts and boost profitability. Helvey & Associates will even train your staff to increase their confidence and effectiveness in collecting your accounts internally.